# Refund Policy

Bitgapp Ltd strives to minimize requests for refunds as the processing of payments and refunds incurs costs that are non-recoverable for the company. Our objective is to ensure your complete satisfaction with our product. We strongly encourage prospective customers to evaluate the free version of eqMac before proceeding to purchase. Furthermore, we advise considering a Subscription to eqMac Pro prior to committing to a Lifetime License. To assist in this evaluation, a 7-day Trial Mode is available to experience how eqMac Pro works on your machine. Accordingly, we have established the following refund policy, the conditions of which are outlined below.

---

## Monthly Pro Subscription
* Subscriptions may be cancelled at any time via the eqMac Account page. The subscription will remain active for the duration already paid for and will not renew thereafter.
* A partial, pro-rated refund is available. Refunds will not be issued for months that have already elapsed unless we have evidence that the Licenses were not renewed and assigned to a computer.
* Refunds are available in cases where customers forgot to cancel the renewal, provided that the License renewal for the next period has not yet been processed.

## Yearly Pro Subscription
The refund policy for the Yearly Pro Subscription mirrors that of the Monthly Pro Subscription, subject to the following stipulations:
* Given that the Yearly Subscription is offered at a discounted rate due to the commitment involved, refunds requested will be calculated based on the Monthly Subscription rate.

## Pro Lifetime License
* No refunds will be issued for Lifetime Licenses if the License was already assigned to a machine as they are offline activated and there is no feasible way to revoke the License. In case there the License wasn't yet assigned to any computer the refund will be granted.
* Upgrades to Lifetime License features are not eligible for refunds.

---

Refunds will be processed using the original method of payment and in the original currency of purchase.

To initiate a refund request, please [contact us](/contact) and provide a reason for your request.

Bitgapp Ltd reserves the right to deny a refund if there is cause to believe that the refund policy is being exploited, as evidenced by, for example, frequent refund requests from the same customer.

Feedback from our customers is highly valued, and we continuously seek to enhance the user experience with eqMac software. We welcome your thoughts and suggestions.